Our Policies

Store Credit

• This store credit cannot be used alongside any other promotions or used on any sale/promotional/consignment items, service fees, or customisation fees.
• Store credit is not refundable or exchangeable for cash.
• Please ensure you are logged in to your account when checking out in order to utilise your store credits.
• Your available store credit balance will automatically be offset from your cart amount.
• Rose Luxury Furniture reserves the right to cancel the order if it does not comply with the T&Cs.
• Rose Luxury Furniture reserves the right to vary/amend the privileges or T&Cs without prior notice.

As-Is & Display Items

• All As-Is or Display items are not eligible for returns, exchanges, or refunds.
• All As-Is items are only available for viewing through our website and cannot be arranged for physical viewing.
• As-Is or Display items are not eligible for warranties.

Customisation

• All custom orders including Made To Order (MTO) sofas and wood slab products are strictly non-cancellable and cannot be returned, exchanged, or refunded.

Wood Care

• Wood Care is priced at Store credit amount and must be purchased together with a wood slab product in the same order.
• Coverage for Wood Care lasts for 5 Plus years, starting from the date of delivery.
• Wood Care customers enjoy unlimited fuss-free wood slab refinishing services vary fee priced, instead of the usual standalone price. Refinishing service includes sanding and coating of wood slab at your home.

Sales and Discounts

• All discounted items are not eligible for returns, exchanges, or refunds.
• All discounted items are not eligible for any warranties.
• Discounted wood slabs are not eligible for the ‘Free Dining Table Legs’ or ‘Discounted Dining Table Legs’ promotion. However, at the discretion of the attending sales staff and subject to stock availability, they may qualify for a complimentary set of As-Is Dining Table Legs. Alternatively, customers can purchase a set of Dining Table Legs of their choice.

• If you have a change of mind, you may choose to return or exchange the product(s) you’ve purchased within 7 days of the product(s) being received by you.
• There is a Cancellation fee for all return and exchange orders to offset the delivery charges.
• There is an additional restocking fee for orders.
• All refunds will be in the form of store credits.
• You may cancel your order within 24 hours of making payment. You will receive your full refund in the form of store credits.
• After 24 hours, a 25% cancellation fee will be imposed on the invoiced amount.
• To cancel your order, please contact our hotline at +27 65 283 4503 or email us at info@roseluxuryfurniture.co.za and quote your order number.
• Made-To-Order Products and Wood Slab Products are strictly non-cancellable.

• Warranty is only applicable for manufacturing defects.
• The warranty period starts from the date of delivery.
• This warranty extends only to the original purchasers who acquire new products from Rose Luxury Furniture.
• All products, parts, or components must have been installed, used, and maintained according to the given instructions and must not have been subject to misuse or abuse in order to be eligible for coverage under this warranty.
• Any modification done to the original product voids the warranty.
• Please speak to our customer service officers through our hotline at +27 65 283 4503 or email us at info@roseluxuryfurniture.co.za and quote your order number for more information.

Wood Slabs

• As the wood ages, the natural colour and wood grains of the wood slabs may change over time. This is not indicative of a product defect and is a natural process for the wood.
• Over time and repeated use, your wood tables may have their coatings wear off. Please take care to use our maintenance kits to best maintain your wood slab. Speak to any of our Sales Executives to find out more.
• All products that require the use of Wood Slabs, have a warranty of 3 years.

Sofa

• The natural characteristics of leather marks, changes in surface finishes, variations of shades, scars, tick bites, and wrinkles occur naturally in leather. These characteristics are not considered a manufacturing defect.
• Pilling on fabric surface, stretching, wrinkling, color variation, and natural textural changes due to usage are not considered manufacturing defects.
• All foam & cushions will soften with normal use and naturally conform to the shape of the user over time. This is considered as normal wear and tear and not a manufacturing defect.
• Warranty is applicable for 5 years for any defects in the frame structure or springs.
• Warranty is applicable for 1 year for any defects in the upholstery.

Case Goods

• Surface wear and tear is common in case goods after use. These are not considered manufacturing defects and are not covered under the warranty.
• Chairs, Wardrobes, TV Consoles, Sideboards, Cabinets, Table Legs, Beds all come with a 1 year warranty.

Delivery Fees

• Please be present during the delivery as assembly and installation will be done indoors. We seek your kind assistance to make space for it.
• Please ensure delivery location has reasonable access and is safe for installation with no hazardous situation. 
• You may reschedule your delivery up to 3 working days prior to the delivery. date Last minute rescheduling will incur a rescheduling fee.
• For failed deliveries due to no show, incorrect delivery address, or if delivery location restrictions such as cut-off time, vehicle height limits, parking restrictions and delivery deposits were not communicated, a fee will be charged for every subsequent delivery attempt.
• Kindly check all your items and inform the delivery team or Wellness Furniture of any defects upon delivery before signing the delivery order. Otherwise, Wellness Furniture will not be liable for any damages found thereafter.

Staircase Fees

• For delivery locations that are not lift accessible, there will be a charge per level per item.
• Please contact us at least 7 working days in advance if the delivery team will be required to make any delivery by stairs.
• For items that are too heavy or bulky to be carried by two delivery personnel, charges will be quoted on a case-by-case basis.

Warehouse Storage Fees

• If you require us to hold your items in storage before being delivered to you, we will be able to store your items for 3 months at no cost. After these 3 months, a fee per month per item will apply.

These Terms of Use outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

These terms of use (the “Terms of Use”) are entered into by and between you (acting in your capacity as an employee or other representative of your company or other entity, if applicable) (“you”) and Wellness Furniture operating Under Rose Luxury Furniture, a South African company. These Terms of Use apply to your access and use of our various websites and our services available through our website or associated channels, including but not limited to, any APIs, email notifications, buttons and widgets, owned by Rose Luxury Furniture or act in our professional capacity (the “Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as the “Content”). By visiting, browsing, interacting with our staff through any of our channels, in person, or likewise in any professional capacity, interacting with any of our official social media channels, or purchasing from Rose Luxury Furniture, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, please discontinue use of our website and services.

2. Other Applicable Terms

By continuing to use this website and Services, You acknowledge that our  Privacy Policy also applies to your use of our Services and the processing of any personal data we collect from you, or that you provide to us. By using the Services or by continuing to use our website, you agree to be bound by our Privacy Policy, including but not limited to your consent to the collection, processing, and use of any personal data collected from you and the transfer of such personal data both within and outside of South Africa for storage, processing, and use by us. As part of providing you the Services, we may provide you with certain communications, such as service announcements and administrative messages.

3. Changes to Terms

Rose Luxury Furniture reserves the right to modify these Terms at any time. Any changes will take effect upon their posting on this page. Your continued use of our Services constitutes acceptance of the modified Terms.

4. Accessing our Services

4.1 Our Services are made available free of charge, except as set forth on our websites.

4.2 We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice to you. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

4.3 You are responsible for making all arrangements necessary for you to have access to our Services.

4.4 You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Use and other applicable Terms of Use, and that they comply with them.

5. Orders and Payment

5.1. All orders are subject to acceptance and availability. Wellness Furniture reserves the right to refuse or cancel any order at any time.

5.2. Prices are in SGD unless otherwise stated, and payments must be made through the designated payment methods on our website or through mutually agreed documented in-person payment methods such as but not limited to, PayNow or bank transfer, through our professional staff.

5.3 We make every effort to ensure accuracy in product descriptions, pricing, and stock availability, but errors may occur. In such cases, we will contact you to resolve any discrepancies.

6. Shipping and Delivery

6.1. Delivery timelines are estimated and are not guaranteed. Rose Luxury Furniture will not be held liable for delays outside of our control.

6.2. Risk of loss and title for products purchased pass to you upon delivery of the goods to the shipping carrier.

7. Returns and Refunds

Please refer to our Return & Exchanges Policy for information on returns, exchanges, and refunds. We reserve the right to refuse returns that do not comply with our policies.

8. Use of the Website and Services

By continuing usage of our website and Services, you agree not to:

8.1. Use our website for unlawful purposes

8.2. Infringe upon the rights of Rose Luxury Furniture or any third parties.

8.3. Interfere with the operation of our website or attempt unauthorised access.

8.4. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Use, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of  Rose Luxury Furniture, its users and the public.

8.5. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our website. You should use your own virus protection software.

8.6. You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Rose Luxury Furniture computer systems, or the technical delivery systems of Rose Luxury Furniture providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those Terms of Use), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services.

8.7. We may report any such breach to the relevant law enforcement authorities and we may cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

9. Intellectual Property

9.1. All content, including but not limited to images, text, graphics, and designs, is owned by or licensed to Rose Luxury Furniture. You may not reproduce, distribute, or use any of our content without our prior written consent.

9.2 To access the Services, you may be asked to provide certain registration details or other information. It is a condition of your use of the Services that all the information you provide on or in connection with the Services is correct, current, and complete. You hereby consent to all actions we take, consistent with our Privacy Policy and these Terms of Use, with respect to all information you provide to or in connection with the Services, including through the use of any interactive features on the Services. We may disable any username, password, or other identifier at any time, in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

9.3 You agree that we are free to use, disclose, adopt and modify any and all ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us as feedback in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive any and all rights and claims for any consideration, fees, royalties, charges, and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.

9.4 Except as set forth in these Terms of Use, you retain your rights to any content you submit, post or display on or through the Services, including, but not limited to, any review posted by you on our websites, or under third party review sites such as Google Reviews (“Your Content”). You acknowledge, represent and agree that Your Content is submitted voluntarily and is not confidential or proprietary, and that Your Content does not establish a relationship between you and us except as set forth in these Terms of Use. You hereby grant the Company and its sublicensees a worldwide, royalty-free, non-exclusive, transferable, sublicensable, perpetual and irrevocable licence to use, distribute, transmit, reproduce, modify, publish, translate, publicly perform and display and create derivative works of Your Content, except as otherwise prohibited by applicable law or these Terms of Use. You waive any right to compensation of any type for Your Content, except as otherwise provided in these Terms of Use. You represent and warrant that you either own all of Your Content or otherwise have all rights necessary to grant the rights in these Terms of Use and that use of Your Content by us does not violate any law. You may not upload to, distribute, or otherwise publish through or in connection with the Services any content that is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or that may constitute or encourage a criminal offence, violate the rights of any party or that may otherwise give rise to liability or violate any law.

9.5. You agree that we may modify or adapt Your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to Your Content as necessary to conform and adapt your content to any requirements or limitations of any networks, devices, services or media.

9.6 You are responsible for your use of the Services, for Your Content, and for any consequences thereof, including the use of Your Content by other users and our third-party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Your Content for such use, it may subject you to liability. We will not be responsible or liable for any use of Your Content by us in accordance with these Terms of Use. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein in relation to Your Content that you submit.

9.7. We have the right to disclose your identity to any third party who is claiming that any of Your Content posted or uploaded by you to the Services constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Services.

11. Content Copyright

11.1. Rose Luxury Furniture respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that Your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.

Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

• Email: info@roseluxuryfurniture.co.za
• Phone: +27 65 283 4503